MTN is recruiting for Customer Care Representatives

Working in the Customer Relations Department and reporting to the Customer Care Supervisor,

the ideal candidate must possess a first degree and 1 - 2 years relevant work experience in the service industry.

Candidates will have extended work hours including shifts and weekends.
The positions are based in Ikoyi, Enugu, Kano, Kaduna and PH.

The main responsibilities include:

• Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
• Follow through on customer queries ensuring prompt resolution and feedback
• Escalate and route customer issues to the relevant process operators
• Perform necessary system transactions related to customer request

Deadline is 24th June 2008.

Apply Here